Since founded, CRRC Wind Power (SHANDONG) Company has always attached importance to the construction of O&M team and the implementation of the service integration strategy in order to establish a comprehensive O&M system covering the whole process. Taking the customer’s demand as the guidance, customer’s satisfaction as the goal, we are focusing on every requirement from the customers to provide professional and efficient service.
Main Service
Regular maintenance of wind turbine generator unit
Wind turbine oil testing, analysis and replacement
Blade maintenance
Tower anti-corrosion and technical renovation
Operation of wind farms
Technical renovation and increase of power generating capacity
Wind turbine optimization, wind resource assessment, micrositing selection, unit selection, power generating capacity analysis.
Resource allocation：
Have built he technical guidance and quality control documents that wind turbine transport stage and commissioning phase and operation and maintenance phase, including "transport instruction wind turbine hoisting work instruction", "wind turbine debugging instructions", "operation and maintenance work instruction", "the wind turbine installation inspection instruction", "wind turbine typical fault treatment manual" and other documents, and fully guarantee the quality of service.
The company has many sets of wind field hoisting, commissioning and services commitment tools, such as special hydraulic tools, hoisting tools, oscilloscope, laser alignment instrument, on-line vibration detection instrument, can guarantee to carry out on-site multiple operations at the same time.
The company has a variety of test instruments and equipment, such as: the international advanced oscilloscope, GPS, handheld anemometer, laser alignment instrument, industrial endoscope and online vibration detection equipment etc.
Service standards
Quality assurance and maintenance services: service personnel in the scene to provide 7 x 24-hour service;
Fault response time: ready in 2 hours, arrived at the place within 4 hours, 12 hours to solve or implement solutions; put forward opinions and implement solutions to major problems in 24 hours, ensure the wind turbine utilization rate to reach the requirements.
Supply of spare parts: wind farm commonly set of spare parts, wind field area has the set of spare parts supply center within 200 kilometers, general spare parts within 24 hours to the scene, a large part to the scene within10 days;
Provide free technical upgrade services for our products;
24 hour online service, answering complains and suggestions on service quality, turbine running conditions and parts supplement
hours online service
Service hotline: 0531-58809188
Services:
Consultation: O&M introduction and problem-solving .
Complaints handling: Complaints acceptance and comments receiving about customer service quality, working attitude.
Customer care: Tracking the issues about O&M project service quality, turbines operation conditions, customer feedback, customer complaint reporting reply, Complaints handing and satisfaction surveys and paying return visits to the customers. CRRC Wind Power(SHANDONG) CO.,LTD has always insisted on "customer oriented" and been committed to providing the customers with the best service, striving for creating an first-class service team of the world. We are waiting for your calling.
