After-sales service introduction

Company after-sales service is in marketing department. According to the characteristics of product, the company has been committed to providing customers all-round technology service since after-sales service was set up in 2002.At present, we have 10 after-sales service personnel who undertake after-sales service of all kinds of brake products for locomotive , passenger car , freight wagon and engineering mechanical .In order for customer information to be processed effectively and timely, after-sales service area clear duty becomes gradually a full range of after-sales service covering the whole country from point to the surface. After-sales service team provide customers with a full range of pre-sale, sale, after-sales service, we promise to give a definite reply within 24 hours and provide on-site service within 48 hours after receiving the customers’ notification.